Managed Services

Managing your services in cost-effective manner

IT Organizations are increasingly being asked to provide improved levels of Service to the business. For many, delivering Service Levels to the Business presents many challenges, from ever tightening Budgets, difficulty in retaining Technical Expertise, and constantly evolving Technology; to Project Planning, System Outages, and evolving Business Requirements.

The IT Staff needs more than ever to be focused on the delivery of value to the business, of enabling the enterprise wide delivery of service.

EOK Technologies delivers innovative application outsourcing solutions to help clients achieve high performance. Our managed services solutions can provide companies with specialized resources to manage a wide range of business-critical technologies and processes, at an attractive cost. We offer a flexible onsite-offsite-offshore resourcing model to optimize resource allocation and location based on the specific and often-changing needs of the client. This allows companies to focus on their core competencies, and leave the rest to us.

We provides a flexible spectrum of Application Outsourcing services—managing custom or packaged software applications over their complete development and maintenance lifecycles. Companies are able to tailor services to meet their exacting needs—from individual applications to end-to-end IT responsibility.

MANAGED SERVICES – THE RIGHT TIME TO CHOSE, when Organizations are faced with the need to

• Reduce IT Infrastructure Costs
• Redeploy Internal Resources to Strategic Projects
• Reduce Capital Expenditures associated with traditional Software License Ownership
• Realign Service Value to the End User

MANAGED SERVICES – THE VALUE PROPOSITION

Our Managed Service Solution offers a Flexible and Scalable Solution that can be rapidly deployed, allowing for the realization of true Business Benefit and Value.

The Benefits and Value achieved include:

• Accelerated System Implementation resulting in faster time to Productivity Elevated Level of Customer Satisfaction
• Enhanced IT capabilities through Automation and Infrastructure Management Allows for Focus on Organization’s Core and Strategic Initiatives Allows for Re-deployment of Personnel
• Allows for Single Point of Contact and Ownership
• Maximized Productivity & System Performance
• Reduced Operating Costs & Improved ROI
• Reduced Capital & Personnel Requirements
• Reduced Complexity & Risk
• Reduced Service Disruptions and Downtime
• Improved Performance

Application Management Services

Our Application Management Services enable the clients to:

• Offer services in newer marketplaces
• Perform business operations with more competitive edge
• Introduce diverse product offerings with effective support

Our Application Management Services provide the resources, processes and tools needed for quality-driven user, technical and operations support. We incorporate best-in-class technologies and related components in our solutions. We leverage the strengths of our technology partners to ensure that each component we employ contributes to the optimal design, configuration and reliability of our customers' systems. The result is a leading edge, scalable, high performance infrastructure that allows our customers to realize the benefits of guaranteed levels of performance, availability and customer service without making the significant investments in hardware and personnel required to deploy and manage them internally.

Your trusted partner in providing customized applications

We are destined to offer application management services using diverse delivery models. We possess strong network of IT consultants and state-of-the-art IT development infrastructure to provide the complete range of applications based on the clients’ application needs.

• Complete Maintenance
  We offer total support for clients in maintaining their applications for various small, medium and large-scale assignments across diverse business verticals. We maintain applications in terms of detailed evaluation, data flow tracking, functionality checking, assessing response times, identify the crucial issues and offering the perfect solutions.
• Service Level Agreements
  Apart from offering complete application maintenance, we provide clients with Service Level Agreements (SLA), detailed problem escalation methodology, service delivery timelines and so on. Thus, we make the service, a complete offer.
• Enhancements
  We offer comprehensive support in enhancing the application by providing periodical patches, new releases and upgrades. We support our clients to actualize their technology objectives, service delivery methodologies and application enhancements.
• Comprehensive Application Support
  We provide resources, processes and tools needed for quality-driven user, technical and operations support. We incorporate best-in-class technologies and related components in our solutions. We leverage the strengths of our technology partners to ensure that each component we employ contributes to the optimal design, configuration and reliability of our customers' systems.

With our comprehensive application management services, we enable scalable and high performance for the customers. Our services allow customers to realize the benefits of service availability and effective customer service without making the significant investments in hardware and personnel to manage them.

Service Delivery

We adopt interactive and agile service delivery models. Our models of service delivery allow us to serve our clients in a more hassle-free environment. Our customers can review our delivery models on periodical basis and provide their own prioritized list of needs. We then implement those inputs to deliver service in more customized manner.

Service Delivery driven by quality and scalability

When the delivery tasks are completed, they are presented to the customer for review and feedback. Based on customer’s choice and feedback, we can modify the subsequent delivery assignments. 

This rapid feedback cycle gives customers the complete visibility into the way our service delivery is aimed at. We enable effective service delivery through implementing technology platforms and operational processes.

• We strive to provide services that support clients in reducing their operational costs significantly.
• We have Global Support Help Desk and Custom Application Development Center in Hyderabad. Through these centers we provide on-demand access and 24 x 7 support through skilled functional and technical professionals.
• Offsite support from 3000+ sq. ft office space in Fremont, California. Guaranteed service levels and flexible, individualized support programs Dedicated teams that are onsite, offshore or a combination, depending on client requirements
• We ensure to provide guaranteed service levels with flexible, customized support programs.
• We assign dedicated support teams for onsite, offshore or blended delivery based on the clients’ needs.
• We enable improved reliability, effective availability and efficient operational performance of the infrastructure, databases, operations, applications and interfaces and so on.