SAP

Majority of successful companies make use of information-centric enterprise applications to automate, maintain and assess and share information within the enterprise and supply chain.

EOK’s strategy for delivering SAP programs for clients is, above all, business-value driven and structured to help clients in their journey to high performance. Often, this involves helping them leverage SAP technologies to create distinctive capabilities, their own unique formula for business success. With a value-led, asset-powered approach, we start by pinpointing our clients’ widely varying business goals and value drivers. We design programs that are tightly aligned with client business objectives, drive towards tangible, measurable business results and build the capabilities that allow them to sustain and extend business improvements. Wherever clients are positioned in the SAP lifecycle, we deliver the highest quality SAP solutions through our SAP practitioners, market-leading assets and methodologies, investments in research and innovation and long-standing alliance with SAP. EOK has the rare scope, breadth and objectivity to fulfill client needs, whether a straightforward technical implementation or an enterprise-wide transformational change.

EOK Technologies provides full lifecycle services for clients to realize substantial business benefits throughout their SAP deployments. We draw on our global team of SAP experts and their diverse real-world experiences to ensure success in:

• Initial SAP implementations
• Upgrading and extending existing implementations
• Integrating enterprise applications
• Managing, optimizing and supporting SAP installations
• Providing continuous business improvement to help maximize the SAP investment

Experience — the EOK Difference

Our SAP practice provides project guidance, as well as implementation support to the world’s leading companies in the SMB space. Our project planning and business experience, industry knowledge, technical know-how, and the functional expertise helps to ensure on time project delivery with no interruption to your business processes.

We enjoy a 100% success rate on SAP projects due to the depth of knowledge of our SAP resources. Our SAP specialists are business professionals who average more than 15 years of business experience in multiple industries, and more than 6 years of hands-on R/3 implementation experience. Their real-life experience can ensure that the software meets the expectations set forth by your business.

R/3 and Beyond

Properly implemented, the SAP Workplace, Business Intelligence, and Supply Chain Management applications can help your R/3 implementation or upgrade deliver real-time business information and key performance indicators to the users that need them. Costs and time to market for new product launches can be reduced through collaborative engineering, optimized data and document management, product quality management, and product lifecycle management.

EOK provides the tools, methodologies, software expertise, and industry experience that you need to get the most from the latest R/3 release. Our experts can help you to take advantage of additional SAP functionality, such as Business Information Warehouse, Customer Relationship Management, and Supply Chain Management, as well as wireless and Internet technologies, which will enable you to maintain and strengthen your competitive edge.

Our Offerings

EOK Technologies can ensure your project is successful through every phase of planning and implementation. Using our own project management methodologies and the Accelerated SAP (ASAP) Methodology™, we provide full-service R/3 implementation and upgrade services that include:

• ROI, Upgrade and 3rd Party Vendor Assessments
• Project Planning / Management
• Strategic Staff Augmentation
• Requirements Definition
• Strategic Planning and Business Intelligence
• Modeling and Conference Room Pilots
• Design and Development
• Workflow and Business process reengineering
• Change Management
• Technology Infrastructure (hosting, networking, security and data management)
• System Testing, Execution and Delivery
• End User Training, System Support
  

EOK has implemented / developed a number of innovative functional solutions, to help our clients get the most out of their SAP investments. Some of the functional solutions for SAP include:

Business Intelligence

EOK has developed innovative business intelligence solutions that bring together business processes and SAP technology to retrieve, use and share information for better decision making. These solutions are instrumental in supporting competitive organizational initiatives such as corporate performance management, supply chain effectiveness and customer relationship management. With several BI projects, currently underway with clients, our solutions focus on SAP NetWeaver Business Intelligence as well as business planning and simulation, business consolidations and corporate performance management (dashboards and scorecards).

EOK is well poised to offer services in the following SAP Business Intelligence Platform:

• Dashboards and Visualization
• SAP Business Objects Xcelcius Enterprise
• Query, Reporting and Analysis
• Desktop Intelligence (Deski)
• Web Intelligence (Webi)
• Crystal Reports
• Enterprise Performance Management
  • SAP BI – Integrated Planning (BI-IP)
  • Outlooksoft

See our client successes.

Customer Relationship Management

The SAP Customer Relationship Management (CRM) application provides the necessary flexibility to quickly develop distinctive capabilities and deliver superior customer experiences. SAP CRM drives rapid user adoption and productivity and provides quick time to value while supporting your strategic CRM initiative. It also delivers best-in-class, front-office functionality and support for end-to-end, industry-specific processes.

The latest ideas surrounding Customer Relationship Management (CRM) extend far beyond isolated front-office applications for customer service or sales support. Today's requirements demand integrated total solutions that are closely connected to internal order processing procedures or that even establish links to Business intelligence (BI) / Supply Chain Management (SCM) and possibly include suppliers or sales partners. Projects for implementing suitable organizational structures and IT systems are therefore complex.

We provide consulting services to implement different scenarios in SAP CRM such as:

• CRM Sales Force Automaton (SFA)
• CRM Service
• E-commerce / CRM Internet Sales (ISA)
• Customer Interaction Center (CIC)
• Marketing / Campaign Management
• Integration of CRM with BI (CRM Analytics)

See our client successes.

Enterprise Service-oriented Architecture and SAP NetWeaver Solutions

EOK is helping its clients optimize the potential of SAP NetWeaver, the technical foundation underneath all future SAP applications. The emergence of standards-based technologies such as Web services opens up new ways for organizations to increase speed to market, enhance flexibility and improve performance. At the same time, service-oriented architectures provide the means to design and build flexible IT solutions that enable business process components to be assembled and orchestrated more efficiently to create composite applications. SAP NetWeaver is the suite of enabling tools that meets the integration needs of composite applications.

This approach not only allows organizations to deliver distinctive business services—a key component of high performance—but also increased business agility, improved collaboration with suppliers and customers and faster time to market.

EOK excels in providing SAP Netweaver solutions such as:

• SAP Enterprise Portal
• Adobe Interactive Forms
• Visual Composer
• Web Dynpro developments for ABAP / Java.

IS-Utilities

SAP Utilities (IS-U) component is a sales and information system that supports all business processes and utility services of a utility company. You can use IS-U for managing and billing residential, commercial and industrial, and prospective customers. This component also allows you to manage and bill customers who receive services, purchase goods, or pay fees and taxes. The SAP IS-U component is well integrated with the Service Management (SM), Customer Service (CS) and Sales & Distribution (SD) application components.

EOK has a team of consultants that have executed multiple projects in the IS-Utilities space. Their expertise includes:

• Device Management
• Energy Data Management
• Billing and Invoicing
  • Contract Billing
  • Master Data Management
  • Supplier Switch Management
  • Reconciliation
• Customer Care Service (CCS)
  • CRM Implementation
  • CIS Integration
• FICA
  • Contracts Management
  • Customer – Move In / Move Out
  • Contracts Management
• Asset Management
  • Asset Accounting and Tracking
  • Device Tracking and Management

For more information on SAP, please check www.sap.com