Customer Relationship Management:

At EOK, we view Customer Relationship Management (CRM) as an important investment for organizations. In many cases it requires a reengineering of how organizations measure and incorporate customer data into their strategic business decision-making.

We recognize that each organization's needs are different, and that there are mixed views in the marketplace as to how much CRM is 'enough' and how much is 'too much'. EOK is a technology - neutral organization that can help your organization identify the right path to execute your CRM strategy. We can help you take your existing CRM environment to the next level or help you reassess why a scale-down may be the best route to embark upon.

Our capabilities extend far beyond CRM alone. Our deep extensive experience in Business Intelligence and Data Warehouse technologies can help your organization do a thorough job of merging analytical and operational CRM to drive results.

Our clients see the value in the ability to accumulate, examine, and take action on critical data about their customers. These organizations choose EOK because our model affords high-caliber resources with deep industry and vertical expertise. Most importantly, we understand the 360 degree view of CRM.

Our CRM solutions include:

• Customer Interaction Center  (CIC)
• Sales Force Automation (SFA)
• Marketing / Campaign Management
• Customer Service Management (CS)
• E-commerce / Internet Sales (ISA)
• Partner Channel Management
• Customer and Sales Analytics

Our CRM services include:

• Business process assessment
• Software package evaluation
• Requirements definition
• Implementation services
• Data cleansing, data migration and integration services
• Upgrades and enhancement services
• Post-implementation services

The tools and processes we utilize are specifically designed to provide business with the ability to collect, analyze and share critical information across all enterprises.

Learn more about the Best Practices that we incorporate on all CRM assignments. In many cases, our technical and functional experts can help rejuvenate, and reinvigorate life into your CRM initiative, even if it is in a dormant state when we arrive!

EOK Advantage

EOK not only helps business leaders collect and measure the effectiveness of their CRM initiatives, but they also foster rapid development of strategic business plans based on the knowledge to be gleaned from such information.

Our goal as technology-neutral partners is to deliver only the solutions you want and leave behind the enabling knowledge and documentation your business needs to thrive.

For more information on how EOK can help your organization, contact us